Analysing your electricity bill.
Quantifying incorrect charges.
Building your dispute case.
Check metering against invoiced metering.
Most clients start by having their past bills reviewed for over-charging, then keep new bills honest with ongoing monitoring. Do one, or both.
Think you've been overbilled? Send the invoices from the period you're worried about — months or years — and we identify and quantify every over-charge and re-billing error, then build your dispute case.
Keep new bills honest. We check every invoice as it's issued — that the correct tariff rates and monthly charges are applied, the consumption charged reconciled against your meter readings, re-billing (estimates replaced by actuals) invoices reconcile with previous and new charges, and no peak-demand over-charges — so errors are caught the month they happen, not years later.
Three ways to prove what you should be paying — from a paperwork-only audit to independent metering that settles the argument for good.
We audit years of invoices against your tariff and meter readings — catching consumption over-charging and incorrect re-billing, no hardware needed.
How it works →The full picture: the invoice audit provided by Billing Analysis, backed by our own meter on your electrical supply — so billed figures are checked against measured reality.
How it works →An independent meter logging your true consumption (every 15 minutes) and peak demand (every 30), live on your account — your own numbers to check the bill against.
How it works →Upload a sample of your recent bills to see exactly how your data is read, reconciled and turned into a dashboard — the same process behind every dispute we build. For a full historic dispute, you'd send the whole disputed period.
Drag in a few consecutive invoices — enough to see how multiple bills are recorded and how the dashboard works. (A full dispute uses the whole period.) We read every line — image and text — so nothing is missed.
From the data we extract, we identify the applicable utility and tariff — then check that every rate (time-of-use, stepped consumption, peak-demand and the rest) and every fixed monthly charge is applied correctly and consistently, and adjusted for season, exactly as it should have been billed.
Across your invoices we reconcile what you were charged against the meter itself: the consumption billed must match the first and last meter readings over the period, the number of demand charges must tally with the number of billing periods, and each demand charge must be reasonable against the consumption alongside it. Over-charges and re-billing errors surface as hard numbers. On a peak-demand tariff, it's worth sending your main breaker size (in amps) — or a photo of it — so we can establish the maximum kVA your supply can physically draw.
A clear dashboard of what you were charged, plus a downloadable PDF — also emailed to you with each new extraction — summarising the data pulled from your invoices so far and flagging any anomalies. When an anomaly is found, we alert you by email and SMS too.
Our job is to establish and quantify the over-charge — independently, and to a standard that stands up. We build your dispute case and provide the report you make your claim with. When it comes to getting the money back, we work alongside specialists who take the dispute up with the municipality, and attorneys who litigate to recover over-charges — including urgent interdicts to stop a disconnection while a disputed account is resolved. One defensible report that all of them can act on.
We put our own meter on your supply and measure what you actually use — energy every 15 minutes, peak demand every 30 — and you can see it anytime on your Panda portal or on the meter display panel.
A non-invasive meter goes on your supply — the main incomer alongside the utility's — with no disruption to your operation.
Energy consumption at 15-minute intervals and peak demand at 30-minute intervals — an independent record of what you actually draw.
Live kWh and kVA on your own account on the Panda logging portal — check your real usage whenever you want.
If any of these is you, there's usually money being lost — and a clearer way to see it.
Manufacturing, industrial, cold storage, office complexes and shopping centres. Electricity is one of your biggest controllable costs — and nothing on the bill tells you whether you're charged correctly, or paying demand and power-factor penalties you could remove.
Tenant and common area recoveries and utility bill reconciliation, assigning peak demand charges across tenants, and municipal bills riddled with estimates and re-billing errors.
You own the cost line and chase the savings — but you have no independent check that the utility's bill is even correct.
Common-property accounts and re-billing that owners keep querying — plus unit sub-metering and common-area recoveries that have to reconcile to what the municipality actually charged.
Three real billing-analysis cases — each establishing the truth from a different independent data source: the invoices alone, the client's existing solar-monitoring data, or Panda's check metering.
A commercial property's City Power account was billed 125 monthly demand charges where only 45 were due — figures never measured, several physically impossible for the supply. An earlier consultant had netted it to a fraction; Panda applied the tariff's own demand cap, logged true peak demand at 36 kVA, and identified and quantified over R2.7 million in demand over-charges — plus a further ~R240 000 in consumption over-charges. Billing dispute.
The home's own solar-system logging (5-minute data) quantified what it actually drew from the grid against City Power's invoiced meter readings. Complicated by a meter change — afterwards the new meter billed 11 810 kWh against only ~1 529 actually drawn. A solar logger isn't an NRCS-approved revenue meter, but it's more than accurate enough to build a dispute against the utility's readings — a low-cost independent check wherever a client already has solar. Billing dispute.
At two commercial buildings, Panda independently verified three sets of figures against each other — the buildings' own solar-system logging, the tenant sub-metering, and City Power's billed consumption — to establish what was actually being used. The finding: the tenant sub-metering was running at about 194% — nearly double — the measured usage. Independent metering gave the objective numbers to prove and correct it. Check metering.
“We'd already had a consultant review our municipal account. Panda went back through it independently and found far more — including peak-demand charges that had been billed over and over. They quantified it properly and gave us and our attorney a report we could actually use.”
“Panda logged the power profile on two of our municipal supplies. What made it useful was that we didn't just get raw data back — we got it interpreted, and a clear view of what to do about it.”
“We had two buildings where the electricity billing didn't look right and no independent way to check it. Panda measured what was actually being used and compared it against what was being billed. That's the only way to settle a question like that — you need your own numbers.”